ResolveBiz Services and Apps Private Limited ( henceforth referred to as “Resolve” , “we” or the “Company”). Resolve acknowledges that, our customers and their employees and associates trust us with confidential information and hence have a right to know our practices regarding the information we may collect and use when you use our service or interact with us in any manner. Resolve has the following websites Resolveindia.com, Resolvepayroll.com and is a cloud-based web platform that enables organizations to manage their human resources, process payroll, compliance and financial information. Resolve’s Mobile Apps are also part of the same offering. A user may be either an entity, for example an employer which has executed an agreement with Resolve or with Resolve’s Alliance Partners or distributors or resellers who provide Resolve’s (“Customer “) or a Customer’s users for example a Customer’s employees, of the Services or users of the Website (“end user(s) “) (Customer and end user shall collectively be referred to as “users” or “you “).
This Privacy Policy describes the policies and procedures of Resolve on the collection, use, access, correction, and disclosure of your personal information on Resolveindia.com or Resolvepayroll.com (the “Site”) and our Mobile Apps. This privacy policy does not relate to any personal information that Resolve collects on behalf of, or under the direction, of its clients. When you log on to the Site you will have access to the privacy policy of the employer/prospective employer that is a client of Resolve, which shall explain how they process your personal information and your rights in relation to such information. We may be asked by our clients to amend, update, or delete your personal information on behalf of our clients in which case we will do so in accordance with the terms of our contract with our clients.
Your personal information will include any information which, either alone or with other data, is reasonably available to us and relates to you (“Personal Information”). This Privacy Policy also covers any of your Personal Information which is provided to us and which is used in connection with the marketing of the services, features or content we offer (the “Services”) to our Clients and/or the support that we may give you in connection with the provision of our Services and the Mobile Apps.
This Privacy Policy does not apply to any third-party applications or software that can be accessed from the Site, the Services or the Mobile Apps, such as external applicant tracking systems, HRMS System, ERP System, social media websites or partner websites (“Third Party Services”).
By using our Services, you acknowledge you have read and understood this privacy policy. For the purposes of the Digital Personal Data Protection Act, 2023, the data fiduciary of the data processed through the Service is the customer of Resolve who makes available and permits end users to access and use the service or anyone on its behalf. For data collected directly on its website (for marketing and communication purposes), Resolve is the “Data Fiducary”.
Information collected and how it is used
Personal Information
We generally collect and process the following types of Personal Information:
Personal Information which is being gathered through the Service consists of any personal details provided consciously and voluntarily by our customer (Employer, Alliance Partner), end user or the Customer’s administrator or through your use of the Resolve platform. This may include your name (first and last), nickname, birthdate, gender, nationality, job title, phone number(s), date you first started working for your employer, department you work in, employee Aadhar Number, PAN Number, Passport Information, Educational Information, Previous Employment Information, Voter ID Number, UAN Number, ESI’s IP Number, address, country, city, postcode, family status, spouse’s and other dependents name, gender and birth date, your bank account details (bank name, account number, branch address), details regarding your salary and work (pay period, payment frequency, base salary, gross salary, overtime, bonuses, commissions, statutory payments such as sick, maternity/paternity leave, salary payment currency, credential regarding the right to work in your jurisdiction, tax code, emergency contact details (name, relation, phone number(s), email address(es), city, country, post code), termination date, termination reason, probation end date, status in the system and in the workplace, IP address and other unique identifiers, user’s information relating to tax declarations, information the customer chooses to collect and other information user may choose to provide to Resolve and to its employee.
Location Information We do not ask you for, access, or track any location-based information from your mobile device at any time while downloading or using our Payroll Mobile Apps. However, if you are using Resolve’s Mobile App, you acknowledge, consent and agree that your employer would be enabled location tracking technology for terms of employment purposes. This would be for processing this information is the contractual obligation to your employer to perform the Services. Should your employer contracts with Resolve for the attendance app or Expenses App where location-based information is required, you hereby acknowledge, consent and agree that your employer would have enabled location tracking technology for terms of employment purposes.
Attendance LogsIf our Customer (Employer) utilizes the Attendance Software and/or the Expense Software and its Mobile Apps, we shall retain and process biometric device logs of the users for the purposes of calculating attendance and payroll using the rules configured by the Customer. The information collected consists of employee or attendance id along with timestamps of punches (in and out entries).
Contact Information When you express an interest in obtaining additional information about the Services, the Site, or Mobile Apps, Resolve may ask you to provide your personal contact information, such as your name, email address, and phone number. You agree, consent and acknowledge that this information is used to communicate with you by responding to your requests, comments and questions. The DPDP Act 2003, forms the legal basis for processing this information is the legitimate interest in communicating with you and answering your questions.
Device Information When using the Mobile Apps, we may request access to your device’s camera and photo storage. This allows you to take and upload pictures, scan expense claim bills, Flexible Benefit Plan Claims, Savings Proof Submissions and such access would only be used in ways you choose. You may at any time revoke access at the device level. We do not access your device’s camera and photo storage without your permission. We use mobile analytics software to allow us to better understand the functionality of our Mobile Apps on your phone. This software may record information such as how often you use the application, the events that occur within the application, aggregated usage, performance data, and where the application was downloaded from. We do not link the information stored within the analytics software to any Personal Information you submit within the Mobile Apps. When you download and use the Mobile Apps, we automatically collect your device information such as operating system version, type, hardware usage statistics, etc. The DPDP Act 2023 forms the legal basis for processing this information is the contractual obligation to your employer to perform the Services.
Data Collected as a Service Provider As a service provider, Resolve systems only collects information as per the Customer (employer’s) requirement. our Master Subscription Agreement governs the delivery, access, and use of the Services and Mobile Apps, including the processing of Personal Information and data submitted through Services accounts. The Customer (e.g., your employer) controls their Platform and any associated client data. If you have any questions about specific Platform settings, the processing of Personal Information in the Platform, or its privacy practices, please contact the Customer administrator of the Platform you use. Customer data shall be used by Resolve in accordance with the Customer’s instructions, applicable terms in the Master Service Agreement, Customer’s use of Services functionality, and as required by applicable law. Under applicable DPDP Act 2023, Resolve is a processor of Customer data and Customer is the Data Fiducary.
Sharing of your Information
Third Party Services
At times, you may be able to access other Third-Party Services/websites through the Site, for example by clicking on links to those Third-Party Services from within the Site. We are not responsible for the privacy policies and/or practices of these Third-Party Services, and you are responsible for reading and understanding those Third-Party Services’ privacy policies.
Information Shared with Our Service Providers
You agree, consent and acknowledge that we may share your information with third parties who provide services to us. These third parties are authorized to use your Personal Information only as necessary to provide these services to us. These services may include the provision of (i) email services to send marketing communications, (ii) mapping services, (iii) customer service or support, and (iv) providing cloud computing infrastructure.Information Shared with Our Sub-Processors
We employ and contract with people and other entities that perform certain tasks on our behalf and who are under our control such as an email service provider to send emails on our behalf, mapping service providers, and customer support providers our “Sub-Processors”). We may need to share Personal Information with our Sub-Processors in order to provide Services to you. Unless specified otherwise, our Sub-Processors do not have any right to use Personal Information or other information We share with them beyond what is necessary to assist us. Transfers to subsequent third parties are covered by onward transfer agreements between Resolve and each Sub-Processor. A list of Resolve Sub-Processors that process Personal Information of individuals.| Name | Purpose |
|---|---|
| Microsoft Azure | For hosting Resolve Applications |
| AWS | For email communication |
Information Disclosed Pursuant to Business Transfers
In some cases, we may choose to buy or sell assets. In these types of transactions, user information is typically one of the transferred business assets. Moreover, if we, or substantially all of our assets, were acquired, or if we go out of business or enter bankruptcy, user information would be one of the assets that is transferred or acquired by a third party. You acknowledge that such transfers may occur, and that any acquirer of us or our assets may continue to use your Personal Information as set forth in this Privacy Policy. You will be notified via email and/or a prominent notice on our site of any change in the legal owner or uses of your Personal Information, as well as any choices you may have regarding your Personal Information.
Information Disclosed for Our Protection and the Protection of Others
In certain situations, we may be required to disclose Personal Information in response to lawful requests by public authorities, including to meet national security or law enforcement requirements. We also reserve the right to access, read, preserve, and disclose any information as We reasonably believe is necessary to (i) satisfy any applicable law, regulation, legal process or governmental request (ii) enforce this Privacy Policy, including investigation of potential violations hereof, (iii) detect, prevent, or otherwise address fraud, security, or technical issues; (iv) respond to user support requests; or (v) protect our rights, property, or safety. This includes exchanging information with other companies and organizations for fraud protection and spam/malware prevention. We require all third parties to respect the security of your Personal Information and to treat it in accordance with applicable laws. We do not allow third party service providers and Sub-Processors We share your Personal Information with to use it for their own purposes and only permit them to process your Personal Information for specified purposes in accordance with our instructions. Except as set forth above, you will be notified when your Personal Information is shared with third parties, and will be able to prevent the sharing of this information. Unless We otherwise have your consent, we will only share your Personal Information in the ways that are described in this Privacy Policy.
Data Retention
Any Customer may request information regarding the storage and retention of data (“Audit”) by contacting us. Resolve shall make reasonable efforts to respond to the Audit in a reasonable time and subject to applicable law and to the protection of Resolve trade secrets (Customer’s personnel may be required to executed a non-disclosure agreements).
Resolve will retain data it processes on behalf of its customers only for as long as required to provide the Service to its Customers and as necessary to comply with its legal obligations, resolve disputes and enforce its agreements. The data in Resolve is backed up for system continuity purposes and each backup file may be stored for 30 days.
After a termination of services by a customer or for other reasons, an automated process will begin that permanently deletes the data in the next cycle (One cycle per quarter). Once begun, this process cannot be reversed and data will be permanently deleted. In cases where we delete a single user data, some data will not be deleted and shall be kept in an anonymized manner.
You agree, consent and acknowledge that Resolve collects and retains metadata and statistical information concerning the use of the service which are not subject to the deletion procedures in this policy and may be retained by Resolve for no more than required to conduct its business. Some data may be retained also on our third-party service providers’ servers in accordance with their retention policies. You will not be identifiable from this retained metadata or statistical information.
Customer may retain Personal Information and other Data about an end user which the Data Fiducary owns and the end user may have no access to. If you have any questions about the right of the Customer to retain and process your Personal Information you should raise this directly with the Customer. You hereby agree not to assert any claim against Resolve this regard and waive any rights regarding such Data and Personal Information including the right to view and control such Data and Information.
Anonymized aggregated data may be retained by Resolve for as long it is required to provided its services. Contracts and billing information may be retained as required by Resolve but at least 3 years from termination or expiration of the relationship with the applicable Customer or party.
Where do we store your Data?
The Data we collect is hosted on the Azure Cloud in various locations within India data centres which provides advanced security features and is compliant with ISO 27001 and other privacy and security standards. Resolve headquarters is based in India from where we provide customer support services, but no customer data is stored, except for customer call data.
Therefore, in providing your Personal Information to Resolve, your Personal Information will be sent to the Azure Data Centers in India.
Security and storage of information
We take great care in implementing, enforcing and maintaining the security of the Service, and our users’ Personal Information. Resolve implements, enforces and maintains security policies to prevent the unauthorized or accidental access to or destruction, loss, modification, use or disclosure of personal data and monitor compliance of such policies on an ongoing basis.
Resolve limits access to personal data to those of its personnel who: (i) require access in order for Resolve to fulfil its obligations under this Privacy Policy and agreements executed with Resolve and (ii) have been appropriately and periodically trained on the requirements applicable to the processing, care and handling of the Personal Information (iii) are under confidentiality obligations as required under applicable law. Resolve takes steps to ensure that its staff who have access to personal data are honest, reliable, competent and periodically properly trained.
Resolve shall act in accordance with its policies to promptly notify Customer in the event that any personal data processed by Resolve on behalf of Customer is lost, stolen, or where there has been any unauthorized access to it subject to applicable law and instructions from any agency or authority. Furthermore, Resolve undertakes to co-operate with Customer in investigating and remedying any such security breach. In any security breach involves Personal Information, Resolve shall promptly take remedial measures, including without limitation, reasonable measures to restore the security of the Personal Information and limit unauthorized or illegal dissemination of the Personal Information or any part thereof.
Resolve maintains documentation regarding compliance with the requirements of the law, including without limitation documentation of any known breaches and holds reasonable insurance policies in connection with data security.
The Service may, from time to time, contain links to external sites. We are not responsible for the operation, privacy policies or the content of such sites.
Your Rights associated with your information
You may have the right under applicable local law to request access, change or delete certain personal data that we hold in relation to you, or to object to or restrict the processing of certain personal information, receive personal information in a usable electronic format and transmit it to a third party (also known as the right of data portability), and lodge a complaint with a local data protection authority.
We will contact you if we need additional information from you in order to honour your requests.
If you want to update the information that we hold about you or if you no longer desire our Service, you may correct, delete inaccuracies, or modify the information we hold by sending an inquiry to our support@resolveindia.com. Given the nature of the services that we provide we may have shared your personal information with employers and other third parties. You may need to make requests to such third parties in accordance with the instructions in their privacy policies if you require them to update the records that they hold about you. If you want to discuss or exercise any of your rights under this policy, please contact our support@resolveindia.com.
Changes to the privacy policy
The terms of this Privacy Policy will govern the use of the Service and any information collected in connection therewith, however, Resolve may amend or update this Privacy Policy from time to time. The most current version of this Privacy Policy will always be posted at: https://www.resolveindia.com/privacy-policy and https://www.resolvepayroll.com/privacy-policy. Unless otherwise agreed with the Customer, we will endeavour to provide notice of material changes to this policy on the homepage of the website and (if applicable) via an e-mail. Such material changes will take effect seven (7) days after such notice was provided on our website or sent by email. Otherwise, all other changes to this Privacy Policy are effective as of the stated “Last Revised” date and your continued use of Services will constitute your active acceptance of, and agreement to be bound by, the changes to the Privacy Policy.
If you have any questions (or comments) concerning this Privacy Policy, you are welcome to send us an email or otherwise contact us at support@resolveindia.com and we will make an effort to reply within a reasonable timeframe, and not over 30 business days.
